Augmented Reality for Remote Repairs: The Future of Field Service
Augmented Reality (AR) is rapidly transforming field service by overlaying digital instructions, 3D models, and expert guidance onto a technician's view of physical equipment. This "see-what-I-see" capability accelerates troubleshooting, enhances safety, and reduces costly travel.
#### The Business Case for AR-Enabled Service
Organizations that raise their first-time fix rate (FTFR) from 82 percent to 92 percent can save over $20.1 million annually in repeat visits and travel expenses. Well-executed AR programs boost customer satisfaction scores by 10–20 percentage points, while AR-driven instructions reduce average repair times by 45 percent.
#### Key AR Use Cases in Maintenance
1. Remote Expert Support: On-site technicians stream live video to centralized experts, who annotate a shared visual feed—eliminating unnecessary travel and enabling one expert to support multiple teams.
#### The Business Case for AR-Enabled Service
Organizations that raise their first-time fix rate (FTFR) from 82 percent to 92 percent can save over $20.1 million annually in repeat visits and travel expenses. Well-executed AR programs boost customer satisfaction scores by 10–20 percentage points, while AR-driven instructions reduce average repair times by 45 percent.
#### Key AR Use Cases in Maintenance
1. Remote Expert Support: On-site technicians stream live video to centralized experts, who annotate a shared visual feed—eliminating unnecessary travel and enabling one expert to support multiple teams.